Doing The Right Thing

This great story comes to us courtesy of CruiseRadio.net.  It’s a great lesson on what businesses SHOULD do to help their customers – and why having a passport and paying that vacation insurance premium is so important.

Earlier this week we reported about a cruise line leaving 145 passengers behind because the San Juan port authority was closing the port and making all the ships evacuate due to Hurricane Irene. For the passengers that missed that ship, it was a bitter ending, having to get their own hotel cost and airfare, if they didn’t book airfare with the cruise line.

Another similar incident happened the same day but with a different ending. Carnival Victory was scheduled for a 7-night Caribbean cruise on Sunday that has a scheduled departure time of 10pm. Instead it was required that they too depart at 6pm because of Hurricane Irene, adding to the number of stranded passengers.

A company spokesman said, “For those who were unable to board the Carnival Victory, Carnival provided a complimentary two-night hotel stay in San Juan and complimentary air transportation to Barbados to join the ship.”

Unlike passengers who were on the other line’s ship, Carnival offered passengers hotel and air if they booked airfare through the cruise line or not.

Any cruise passenger that didn’t have the passport was unable to proceed to Barbados and was giving a future cruise credit for the cruise amount they paid.

This is another reason why you should travel with a passport and travel insurance.